Why Should You Use the Help Desk Software?


What is it

You will definitely agree that state-of-the-art technologies make life easier. Numerous sophisticated processes have been simplified and successfully managed by software. Having good software requires considerable investment but, in the end, it results in an efficient work process. Desk software is a great tool for firms dealing with a big number of clients every day. […]

22/03/2019

What Exactly Does Helpdesk Software Do?


What is it

To ensure overall success, a company has to address customers’ needs and resolve their problems effectively. Helpdesk programs are developed with the goal of enhancing your interaction, and it is a tool worth considering. There are many factors that decrease the efficiency of your support. Your hotline may be constantly engaged, or emails in a […]

28/02/2019

What To Look For When Choosing SaaS Help Desk Software?


SaaS

Being close to the customer is among the crucial factors for the company’s success nowadays. With a large number of clients requests and inquiries, the efficiency of communication with them becomes determining for the customer’s decision-making process. Therefore, companies are looking for specially designed tools capable of tracking and responding to all the customer inquiries […]

19/12/2018

Ticketing System for High Touch Customer Service


Ticket

In the field of customer support, low-touch and high-touch interactions are two distinct categories. While the former is useful for typical questions, the latter is best suited for complex issues. The difference, as the names suggest, is in the amount of actual human interaction. A customer self-service portal or FAQ on the company website suffice […]

22/11/2018

OpenCart Support Ticketing System


OpenCart

Today, success in e-commerce is determined by communication with consumers. Help desk solutions developed for support teams streamline the process, boosting loyalty and brand image. OpenCart software is guaranteed to increase your sales. This flexible support ticketing system was designed to meet the needs of online stores. Based on ticket processing, it ensures all customer […]

12/09/2018